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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Steven Bohn

February 23, 2024

5  out of  5 rating by Steven Bohn
"My recent experience working with Kal Edwards at this location was five-star. Kal is knowledgeable, friendly, and exceeded expectations by sending me multiple quotes that outlined my available options for selecting new auto-insurance. My family is enthusiastically State Farm folks because of their outstanding customer service and this location always delivers on that front. Cheers."
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Albert Garcia

December 19, 2023

5  out of  5 rating by Albert Garcia
"Ben Kerby and his team has handled our families insurance policies for the past 10 years. His team is very knowledgeable and always provide great service. I highly recommend Ben Kerby State Farm for your insurance needs."
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mo W

November 15, 2023

5  out of  5 rating by mo W
"Sam is very helpful in this office. Good service 👍"
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Oni Mayer

August 25, 2023

5  out of  5 rating by Oni Mayer
"MR. KAL EDWARDS SERVICE OF THE YEAR! My father, mother and grandparents have all been a part of State Farm Insurance for over 100 years collectively. Specifically, my mother and father have been working with Ben Kirby's State Farm Location for over 35 years. I already have rental insurance through Ben Kirby's location, but needed to add on auto insurance as I just bought a car. On the first call, an enthusiastic receiver named Mr. Ken Edwards answered. He felt like a wise older brother, friend, or uncle whom you go to for honest advice when you have a problem. PROFESSIONALITY MIXED WITH A FAMILIAL FEELING! From the first minute until I obtained my auto insurance, Mr. Kirby made sure I UNDERSTOOD what I was signing to, found me THE BEST PRICE, and BEST DEAL for MY SITUATION. Now I can drive with ease in my heart. I will always go back to Mr. Kal Edwards for any and all insurance! GIVE THIS MAN A RAISE!"
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V Rich

June 15, 2023

5  out of  5 rating by V Rich
"I adore State Farm and the folks at Ben Kirby! They are friendly, helpful and responsive always. If I put in a call to update my insurance on the weekend, they always get back to me asap. They are considerate, knowledgeable and always have good rates. Samantha and Kal are just the best. Thank you to them, we will be keeping our business there as they handle all of our needs (car, motorcycle and home) and they have always done an excellent job."
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Oran Thompson

March 29, 2023

5  out of  5 rating by Oran Thompson
"I have been with them for years. They always answer the phones when I call and are very helpful."
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Emily Kankelborg

January 23, 2023

5  out of  5 rating by Emily Kankelborg
"Calvin is awesome!!"
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Barxton White

July 10, 2022

5  out of  5 rating by Barxton White
"Can you please move that dumb car out of the road??"
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Dawson Simpson

April 20, 2022

5  out of  5 rating by Dawson Simpson
"5 star"
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McKenna Weiks

April 6, 2022

5  out of  5 rating by McKenna Weiks
"Sam & Jess are great to work with!! Service that always goes above and beyond."
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Erik Brown

January 7, 2022

5  out of  5 rating by Erik Brown
"I have been working with Samantha at Ben Kerby State Farm for years now, I have insured all sorts of cool boats and cars with them. She is always a pleasure to work with! I have sent many friends to their way. I couldn’t recommend them more."
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James Geluso

October 10, 2021

5  out of  5 rating by James Geluso
"My kid got in an accident and totaled his car. Sam was so helpful in explaining how the process works and making it happen."
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Joely Eilers

August 5, 2021

5  out of  5 rating by Joely Eilers
"Samantha was amazing She was able to bundle my car insurance from just liabilty to full coverage and uninsured driver and roadside assistance and plus my renters insurance for 75 dollars a month. When before I only had liability and my renters insurance was 6 bucks more. Sam is a Rockstar. Thank you!!!"
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bella bella

June 2, 2021

1  out of  5 rating by bella bella
"Prices are way to high and they over charged my family. Been with them 25+ years. When confronted on overcharged they make excuses on bs charges. Will be moving my business elsewhere."
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Lisa Wood

March 11, 2021

5  out of  5 rating by Lisa Wood
"I thoroughly enjoyed working with Samantha!! She is very friendly and professional. Down to earth. Real. They saved me a couple hundred a month with having a new driver. I am so excited!!"
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Desirae Patterson

February 18, 2021

5  out of  5 rating by Desirae Patterson
"I'll start by saying WOW! 5 years ago when I switched to StateFarm with Ben Kirby I was hesitant. I had never had a major insurance company before and had a horrible driving record for speeding. Samantha was nothing but honest and helpful to get me the best coverage and deals. She always talks everything out and makes sure you clearly understand what is happening. I appreciate the entire staff at Ben Kirby's office but Samantha is who I always hope to talk to. I wouldn't dream of switching company's. Highly recommend and will definitely always let people know who the best insurance company is!! KEEP UP THE PHENOMENAL WORK 😃 P s. I took Samantha's advice 5 years ago and stopped speeding!"
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Jeffrey Taylor

January 25, 2021

5  out of  5 rating by Jeffrey Taylor
"Samantha and the whole Ben Kirby team is amazing. What could have been a stressful time was a breeze. I felt very taken care of, and will be sending everyone i know to these wonderful people! Thank you again for taking great care of me:)"
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Justin Keller

January 8, 2021

5  out of  5 rating by Justin Keller
"Sam is always so helpful with whatever we need, been with State Farm in Tumwater nearly 20 years and zero complaints!"
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Roger Rich

November 3, 2020

5  out of  5 rating by Roger Rich
"Since moving to this area Sam has provided excellent, integral service for our insurance needs."
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Jacquelin Butcher

October 21, 2020

5  out of  5 rating by Jacquelin Butcher
"I am new to Ben Kerby's office. I switched after a negative experience with another State Farm agent. I can say that Samantha Syphus has been amazing to work with. She helped to resolve some of the issues from my former agent and things are smooth again. I would highly recommend Ben Kerby's office to anyone looking for good, quality and helpful service."
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havinFun 2

October 17, 2020

5  out of  5 rating by havinFun 2
"Friendly and easy to work with"
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Dylan Carlson

September 17, 2020

5  out of  5 rating by Dylan Carlson
"Ben Kirby has been my insurance agent for 12 years. Consistently excellent service from his staff, especially Sam. We've had a few claims over the years (thankfully nothing big) and have always been treated fairly."
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Sara LaShell

August 7, 2020

5  out of  5 rating by Sara LaShell
"Samantha Syphis, the best agent I could ever ask for. Thank you for going above and beyond to get my son and I the best price on our car insurance. Sincerely, thank you!!!"
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July 29, 2020

5  out of  5 rating by Julie
"No matter what is going on, from policy changes to accidents, Ben's team is on it! Samantha has been a joy to work with over the past 2 years after my initial contact moving to the area. She helped facilitate a move from out of state with changing car insurance, securing renters insurance and validating it with my apartment community, and was there (like a good neighbor) after a car accident. I appreciate the responsiveness & friendliness! You won't be disappointed with this team!"
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Joe J. Munro

July 13, 2020

4  out of  5 rating by Joe J. Munro
"Been with State Farm since 1996, always had great experiences. Sam, and the entire Kerby office, are always super responsive and happy to help."